| Q. | Why is there a charge for works carried out during service i.e. battery change etc? |
| A. | It is recommended that the control panel battery be replaced at least every 4 years or sooner if required. The battery is checked for sufficient operation during each service and is not covered under the contract. All components in the system have an operational life-span and may need replacement if they are found to fail the test carried out by the engineer during the service. |
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| Q. | Why does the alarm go off after my service when it worked ok before? |
| A. | There can be a number of reasons for this including:
1. A window or door may not have been securely locked prior to arming the system.
2. Inertia Sensors are mechanical devices and by their design they are subject to wear and tear and have a life-span dependent on their level of use. This can happen shortly after a service where the sensors have been adjusted electronically for correct operation but they have little wear left. The sensors are sealed units which have no access so it is not possible to see how worn they are, they can be tested electronically but this cannot determine how much wear is left in a sensor.
3. There may be a genuine reason for the alarm activating which could have been caused by a 3rd party, check on the outside of the premises to see if there any signs of an attempted break-in such as footprints in flowerbeds by windows or any signs of physical damage.
4. Are there any trees or bushes which may have grown and are now rest against a door or window which may cause vibration to the area during windy weather.
5. Was the alarm armed to the correct setting? Maybe a pet was left in an unsuitable area where there is a movement detector.
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| Q. | What type of security systems do you maintain? |
| A. | R. A. S. Security Systems can service and maintain all makes of standard security systems in the following areas: Intruder Alarms, CCTV Systems, Access Control and Fire Systems. If you have a particular enquiry just contact us and we will be happy to discuss your requirements. In addition we would be happy to visit your premises to carry out a free survey and to provide you with a solution for your security system needs.
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| Q. | What are the benefits of combining the maintenance of our systems? |
| A. | Having a combined maintenance contract saves our clients both time and money in that they only have one company to deal with rather than multiple companies. All of the required services are carried out during a single visit which is easier to manage, takes less time and so saves significant costs.
R.A.S. Group can provide combined maintenance packages to cover all of the critical services that need to be maintained to meet the requirements of Health & Safety, Insurance. Garda Alarm Policy and good security practice.
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| Q. | Does the R.A.S. Group provide monitoring services? |
| A. | Yes. R.A.S. Security Systems can provide monitoring of intruder alarm, personal attack, fire alarm and other equipment through a partnership with a monitoring centre which is licensed by the Private Security Authority and complies with the requirements of IS228.
The monitoring packages can provide reporting in respect of alarm activations, open and closing of the premises, fire alarm and other critical pieces of plant and equipment which would need to be monitored. The monitoring is available for domestic, commercial, industrial and retail security systems.
In addition, R.A.S. Security Systems guarantee a 20% minimum cost reduction on your current maintenance and monitoring bills. |
| | Click here to request a quotation. |
| | We will need a copy of your current intruder alarm monitoring and maintenance bills and R.A.S. can advise the savings to be made. |
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| Q. | Can an intruder alarm system be integrated with other security systems? |
| A. | Yes Intruder Alarm Systems can be integrated with other security systems such as CCTV Systems, Access Control and Fire Alarm Systems. RA.S. Security Systems would be happy to visit your site to carry out a free survey and to provide you with a proposal for your security needs. |
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| Q. | Do R.A.S. Security Systems meet the relevant Irish / European Standards? |
| A. | The R.A.S. Security Systems division was the first Irish Company to achieve Silver, Gold and Platinum Qualsec independently certified standards specifically designed for the security industry in Ireland. We are currently inspected by the National Standards Authority of Ireland for compliance with the European Standard EN50131. The security systems division also is regulated by the Private Security Services Act and the company has a license issued by the Private Security Authority, license no. 00599, to provide intruder alarm system installations. |
| | Click here to view our license |
| | The company is certified to the requirements of SR40 which are non-technical requirements for operating in the intruder alarm sector, as required by the Private Security Authority. The company is also an ISO 9001:2008 certified company.
All monitored systems comply with the requirements for verification as detailed in the Garda Policy on intruder alarm systems.
In addition R.A.S. Security Systems can provide maintenance contracts to maintain security systems to the relevant standards. |
